Confidence Case Studies

Helm - Dundee

Helm is a youth work provider offering a full-time alternative to school to young people in Dundee, helping them to make positive transitions into adult life.  They prioritise creating a safe and engaging environment for development, in which young people set their own plans and goals. Here’s an example of the success of their approach in building confidence in just one of their participants:

Nicole started on the Employability Fund in January. She suffered with bad anxiety and had very little self confidence. After her first couple of weeks her attendance was consistently 100%. She worked alongside her Keyworker to complete SQA qualifications, and also decided she would like to try our mobile beauty in the community project. Michelle, our beauty instructor, worker closely with Nicole to help build her confidence. Initially she refused to go out in the community and only wanted to work one on one with Michelle due to her anxiety. However, after a few weeks her confidence improved and she started going to the care homes to provide the elderly with hand massages and manicures. Whilst building her confidence, Nicole worked hard to complete 9 SQA units including her cosmetology certificate. She gained a work placement at Sutherlands Hair and Beauty Salon, where she was then offered an apprenticeship.

The Covid-19 restrictions meant she had to stop working, but since her return in August she has been really enjoying it. When contacted to ask how she found her experience at Helm she told us the following:

“Michelle was very friendly, professional and supportive. She worked hard and encouraged me to ensure I got my units completed before leaving Helm. I got the opportunity to go out to care homes and interact with the elderly which helped me build up confidence before starting my placement as a salon assistant in a hair salon. Helm has really helped my confidence and prepared me for my job.”

Generation CashBack Consortium

The Generation CashBack consortium is comprised of four leading national youth work organisations – Girlguiding Scotland, Scouts Scotland, the Boys’ Brigade Scotland and Youth Scotland. The consortium delivered Start-up, Grow, Lead and Events across Scotland. Young people were given various opportunities to develop a wide range of skills, take part in learning and training opportunities and gain accreditations.

 “It’s completely stepped me out of my comfort zone and that’s something that I don’t normally do a lot but it’s really good and I enjoy stepping out of my comfort zone because I learn a lot about myself, I can actually do more and gain more confidence from it.” 


Mark Scott Leadership for Life Award

The Mark Scott Leadership for Life Award brings young people together from different socioeconomic, religious and cultural backgrounds for a shared experience during their final year of school. The programme, delivered over a six-month period, starts with a challenging five-day Outward Bound residential course designed to develop pupils’ personal skills and attributes, such as confidence, determination and the ability to work with others. Upon returning to school, they work in groups to identify, organise and deliver a project that benefits their local community. The programme provides a unique opportunity for young people to prepare for their next step onto higher education, training or employment and to make a positive contribution to society. 

“I have now become a more confident individual and am now able to talk to more people with ease.  I am now able to be able to plan ahead and use my time more efficiently and be able to organise for anything small or large.”

Sonia, King’s Park Secondary School


Back to top